A SPECIAL diary created by the trust to help relatives of patients on end of life care was presented at a high profile palliative care event.
Nurse consultant in palliative care Mel McEvoy from the trust was invited to talk about the trust’s innovative Family’s Voice diary at a Palliative Care Symposium: The Human Touch, hosted by Gateshead Health NHS Foundation Trust.
The purpose of the diary is to improve communication between relatives and health professionals in hospital and as a record of relatives’ views on the quality of care.
It has since been adopted by other NHS trusts, including Gateshead, into their clinical areas.
Mel said: “The trust is proud of the work it has done to create the Family’s Voice diary and I was honoured to speak at such an important event.
“Losing a family member or a close friend can be a very stressful and emotional time. The diary has given family and friends a new way of being able to communicate with hospital ward staff and has empowered them to deal with any difficulties when they happen and to document their thoughts.
“It has also given us important information and feedback which has helped highlight good practice and areas where we need to improve.”
The event included presentations from renowned experts including Chris Pointon , the husband of doctor and NHS patient Kate Granger, who founded the ‘hellomynameis campaign before sadly passing away last year.