Team wins national award

The trust’s audiology team have been awarded the Improving Quality in Physiological Service (IQIPS) Programme – one of only 13 organisations in the country to do so – following a rigorous two day assessment.

Team lead Richard Scott has said special recognition must go to senior audiologist Emma Carr who made sure the service met every step of the accreditation.

Richard said: “I would like to congratulate every member of the team for all of their hard work and dedication which has quite rightly been recognised.
“I’d particularly like to thank Emma for her dedication, professionalism and organisation to ensure we met every step of the accreditation.

“The assessment particularly highlighted the way the service works with support groups to raise awareness of hearing impairment and how to access services, as well as the care and empathy staff showed to patients”.

“This award is a badge of quality which assures both the patients and the organisations which buy our services on their behalf that they can be confident in us.”

The department passed in all of the four domains and 26 associated standards covering:

  • patient experience
  • safety
  • facilities
  • resource
  • clinical

Richard added: “Although this is a great achievement, the job is never done. We have a number of mandatory requirements that need to be completed within the next three months and a number of recommendations to improve the service further before our next review”

“It’s an absolute pleasure to work with such a fantastic team and everyone should be extremely proud of what we have achieved today. It’s all down to the hard work and dedication of the whole team.”

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