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Patients and visitors

We treat around a third of a million patients in our hospitals and in the community every year. We also provide screening services from a wider catchment area. We aim to deal with patient and visitor queries in a professional and timely way, please see below links for more information.

  • Winter

    Be prepared and take good care of yourself and your loved ones during the winter.

  • In an emergency

    Know what to do in an accident or an emergency or if you have suffered a minor injury.

  • Patient leaflets

    You can view and download our patient information leaflets from the A-Z list.

  • Appointments

    If you need to rearrange or cancel an appointment please let us know so we can reschedule for you.

  • Coming into hospital

    About your stay in hospital if you are having a planned operation or if you come in as an emergency.

  • Information for visitors

    Everything you need to know if you are visiting a friend or relative in one of our hospitals.

  • Wards

    Visiting times and contact details for our hospital wards in Stockton and Hartlepool.

  • Outpatients

    About your outpatient appointment, what to bring, what to expect and how to contact us.

  • Get involved in research

    Many of our patients are helping us with research projects to improve care now and in the future.

  • Why choose us?

    We are a local health service with care provided by local people for local people.

  • Infection prevention

    We are working hard to protect you from infection and there are ways you can help us too.

  • Privacy and dignity

    We will respect your privacy and dignity if you are being treated in our hospitals.

  • Making a complaint

    If you are not happy with any part of your care, please let us know as soon as possible.

  • Overseas visitors

    If you are not a resident in the UK, you may have to pay for treatment at our trust.

  • Your information, your rights

    When you attend hospital data is stored on the computer and added to your medical records.

  • CQC inspection

    The report following an inspection from the Care Quality Commission was published on 3 February 2016.

  • Make a freedom of information request